Regain Control When Clients Have You on the Run
As business owners, we have all encountered extremely challenging clients or customers. You know the customers that are impossible to please and who often make numerous or unreasonable demands. In these situations, it’s important to directly address the situation as diplomatically and politely as possible.
Here are several strategies to help you regain control when your customer has you on the run.
- Remember it is NOT PERSONAL.
- Focus on your brand promise.
- Conduct an objective review of the situation.
- Proactively engage other customers that may have the same concern.
- Make the necessary operational modifications, if appropriate, and LET IT GO.
- Play the long game.
It’s Fourth and Goal: How to Improve Your Success
With the fourth quarter just a few days away, are you on track to achieve or exceed your business or career goals this year? If so, congratulations and keep your momentum going! However, if you’re among the many small business owners and professionals that began this year with great optimism and a sincere desire to enhance your productivity, to accelerate your results and to increase your revenue, but have fallen behind your milestones, it’s not too late.
016: Boss Up: How to Transition from Business Owner to CEO
Do you remember the moment you decided to launch your business or to become a business owner? Do you remember the myriad of decisions you had to make? Specifically, how did you decide on your new title of president, managing partner, founder or CEO? Whatever your...
008: Relationship Power: The Art and Science of Winning Business
Today, we will focus on a mission-critical skill—relationship building—for the success and viability of your business. Having the ability to confidently and effectively engage with people in both business and social environments is imperative to successfully market...